Returns

Changed your mind

1. You have 14 days from the day your order arrives to tell us you want to return it. Email hello@shopbadidea.com with your order number and what you’re sending back.
2. Then post it back within 14 days of telling us, to the address below. Use a tracked service and keep the proof of postage. Return postage is yours to pay.
3. Send it back unworn and unwashed, as it arrived. Trying it on is fine. If it’s been worn or damaged, we may take something off the refund.

Your refund: the price of what you send back. If you send back the whole order, we refund the delivery you paid too (the standard rate). It goes back to the card or account you paid with, within 14 days of the return reaching us (or of you showing us proof of postage, if that’s sooner). If you paid in another currency, it’s refunded in that currency at the original rate.

Faulty, damaged or not what you ordered

That’s on us. Email us within 30 days of it arriving, with your order number and a photo, and we’ll send a replacement or give you a full refund, delivery included. You usually won’t need to send it back.

Where to send returns

Please include a note with your order number so we know it’s yours.

Your rights

None of this affects your legal rights as a customer. See our Terms of sale for the full version.